Clearance and Open Box FAQ

Welcome to the Ginza Steel Clearance and Open Box FAQ page. Here you’ll find answers to common questions about our clearance and open box items. These products offer great value but come with specific terms and conditions. Please read carefully before making a purchase.

1. What are clearance and open box items?

Clearance items are products we offer at discounted prices to make room for new inventory. Open box items are products that have been opened but are unused and in functional condition. Both categories may include:

• Discontinued models
• Overstocked items
• Knives with minor cosmetic imperfections

2. Can clearance or open box items be returned or exchanged?

No, clearance and open box items are sold as-is and are non-returnable and non-exchangeable. Please review the product description carefully before purchasing. If you have any questions, contact us at info@ginzasteel.com.

3. Are clearance or open box items covered by a warranty?

Clearance and open box items do not include a warranty unless explicitly stated in the product description. Please consider this when purchasing these items.

4. Will open box items have imperfections?

Open box items may have minor cosmetic imperfections, such as small scratches or blemishes. These do not affect the functionality or performance of the knife. Details about any imperfections will be included in the product listing.

5. Can I use discount codes on clearance or open box items?

In most cases, additional discount codes cannot be applied to clearance or open box items as they are already heavily discounted. If an exception applies, it will be stated on the product page.

6. Are clearance and open box items eligible for free shipping?

Yes, clearance and open box items are eligible for the same shipping policies as regular products. 

7. Need additional assistance?

If you have more questions about our clearance and open box items, feel free to reach out to our customer support team at info@ginzasteel.com.

Shop with Confidence

At Ginza Steel, we pride ourselves on offering top-quality Japanese knives at competitive prices. Clearance and open box items provide an excellent opportunity to own premium knives at a fraction of the cost. Shop now and find your next culinary companion!