Shipping policy
Shipping Policy
GinzaSteel.com — Knives & Kitchen Tools
⚠ Notice: US Customs Delays
We are currently observing delays at US customs and border services due to increased inspection volumes. Customs clearance is currently taking up to 25 days, which is beyond our control. We appreciate your patience and recommend keeping up with the tracking details.
Please verify your shipping details before placing an order. Incorrect shipping addresses will result in your shipment being sent back, once this occurs custom duty and shipping fees will not be refunded by the carrier.
🇨🇦 Canadian Customers Free Shipping $99+
● Free standard shipping on all orders $99 or more to most regions in Canada.
● We stock and ship all Japanese, German, and kitchen knives and tools directly from Ontario, Canada.
● Standard delivery: 2 to 8 business days, depending on your location.
Northwest Territories, Nunavut & Yukon Free shipping on orders of $300 or more. For orders below $300, we have negotiated low-cost shipping rates with our carrier to ensure you receive your order at the best possible price.
🇺🇸 US Customers Free Shipping $200+
● Free standard shipping on all orders $200 or more.
● Standard delivery: 6 to 30 business days, depending on your location.
● Customs duties are calculated and collected automatically at checkout — you won't owe anything further to the courier upon delivery.
International Customers: Customs Duties & Import Taxes
● Any customs duties, VAT, or import taxes are the responsibility of the customer.
● GinzaSteel.com is not responsible for any additional charges imposed by local customs authorities.
● We recommend checking your local tax laws before placing an order.
🇨🇦 🇺🇸FREE CA & US DELIVERY
✓SHIPS FROM ONTARIO, CANADA
✓100% SATISFACTION GUARANTEED
Questions or concerns? Email us at info@GinzaSteel.com