UFA / Next Canadian Trading Inc Return Policy
Thank you for shopping with us at Next Canadian trading Inc online offering for UFA. We understand that sometimes a product may fail to meet your expectations, and we want to ensure you are satisfied with your purchase. Therefore, we have a 30-day return policy that allows you to request a return within 30 days of receiving your item.
To be eligible for a return, the item must be in its original packaging and in the same condition you received it. It must be unused, with all tags attached. Additionally, you will need to provide the receipt or proof of purchase.
To initiate a return process, please get in touch with our customer service team at info@ginzasteel.com. Please note that we are unable to cover the cost of return shipping. However, if you wish to replace the item with a different product, we may consider reimbursement depending on the shipping cost and location.
We take pride in the quality of our products, but sometimes issues may arise. Therefore, we request that you inspect your order upon receipt and contact us immediately if the item is defective, damaged, or received the wrong item. We will evaluate the issue and make it right.
If you wish to exchange an item, please send request via email and we will do our best to accommodate any request.
Upon receiving and inspecting your return, we will notify you if the refund has been approved. You will automatically receive a refund on your original payment method if approved. Please allow your bank or credit card company some time to process and post the refund.
Thank you for your cooperation and understanding. Please let us know if you have any questions or concerns.
Updated : 01 May 2023
Let customers speak for us
Great product great company.Great service, very happy, quit shipping.Great packagi could do
Knife was received quickly and was as pictured and sharp. The sheath was also a beautiful piece of leatherwork. Very pleased with my purchase.
It's like cutting through a cloud. Worth the money.
Such a beautiful knife, very sharp, light weight and gorgeous design. I cant wait till my boyfriend opens up his gift, he’s going to love it 🥰
It’s just the perfect things I need for cutting vegetables, meat and fish
I wanted a utility knife of some kind to compliment my Miyabi without breaking the bank. Found this to be a great option. Nice blade, great design, and the handle is very nice and comfortable. Definitely recommend.
HAGAKURE 20 | Japanese Santoku Knife 8" - 67 Layer VG10 Steel
I ordered two day ago 4 of them. Receive my order this morning. They more than expected, nice and sharp as a wish. Thanks a lot.
I liked the looks of the Okuma knife , it has nice blue handle with 3 rivets , very well made from Ginza Japanese steel and very sharp blade can cut paper because it's so sharp .
I wanted a versatile knife and this is it !
Love it..sharp, comfortable to use….fits hand….tbe Best knife I have. Thank you JapanChefKnife Happy with this must have knife❤️🔔🌲
I have a few Japanese knives of high carbon steel that are my favourites, but the claim of VG10 steel on this blade at this price made it irresistible. The blade came sharp, but I typically sharpen to a higher level. Although I haven't refined the edge yet, I look forward to seeing the results on this blade, as I really like it on some of my pocket knives.
Came with in the time range, the package was rapped great and was sold.
Shipped quickly. Looks as described... It's gorgeous. Feels sturdy.
Exactly what I was looking. Top quality
