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UFA / Next Canadian Trading Inc Return Policy

UFA / Next Canadian Trading Inc. Refund Policy

Thank you for shopping with us at Next Canadian trading Inc online offering for UFA. We understand that sometimes a product may fail to meet your expectations, and we want to ensure you are satisfied with your purchase. Therefore, we have a 30-day return policy that allows you to request a return within 30 days of receiving your item.

To be eligible for a return, the item must be in its original packaging and in the same condition you received it. It must be unused, with all tags attached. Additionally, you will need to provide the receipt or proof of purchase.

To initiate a return process, please get in touch with our customer service team at info@ginzasteel.com. Please note that we are unable to cover the cost of return shipping. However, if you wish to replace the item with a different product, we may consider reimbursement depending on the shipping cost and location.

We take pride in the quality of our products, but sometimes issues may arise. Therefore, we request that you inspect your order upon receipt and contact us immediately if the item is defective, damaged, or received the wrong item. We will evaluate the issue and make it right.

If you wish to exchange an item, please send request via email and we will do our best to accommodate any request. 

Upon receiving and inspecting your return, we will notify you if the refund has been approved. You will automatically receive a refund on your original payment method if approved. Please allow your bank or credit card company some time to process and post the refund.

Thank you for your cooperation and understanding. Please let us know if you have any questions or concerns.

Updated : 01 May 2023