Yoshikawa Carbon Steel Cookware Warranty
Please Read First
Yoshikawa carbon steel cookware naturally darkens with use — turning gold, brown, or black as it seasons. This color change is normal, not a defect, and is not covered under warranty. See the photos and explanation below.
Yoshikawa Carbon Steel Cookware Warranty
Ginza Steel stands behind the craftsmanship of our Yoshikawa carbon steel woks, fry pans, and sauté pans. Here's what's covered, what isn't, and how to reach us.
What's Covered
- Manufacturing defects in materials or workmanship under normal use, provided care instructions are followed
- Applies only to the original purchaser with proof of purchase
What's Not Covered
- Color change, darkening, or patina development — this is seasoning, not damage
- Rust or surface changes from improper drying, storage, or care
- Damage from dishwasher use — Yoshikawa carbon steel cookware is hand-wash only
- Damage from misuse, dropping, or impact
- Normal wear from regular cooking use
- Return shipping costs
Understanding Color Change
If your Yoshikawa wok or pan is turning brown, bronze, or black, it's doing exactly what carbon steel is supposed to do. Heat and oil react with the metal to build a protective seasoning layer — the same process that gives carbon steel its non-stick performance and rust resistance.
For the full picture:
Filing a Warranty Claim
If you believe your item has a genuine manufacturing defect, contact us with your order number, a description of the issue, and a few photos. We'll review and follow up with next steps.
Questions or Concerns
Email: info@ginzasteel.com
Phone: 1-866-999-1239