Special Order Item FAQ Page
A: Special order items are products that are not regularly stocked in our inventory but are specifically ordered upon request. These items may include customized products, rare or hard-to-find items, or products that are not commonly sold in our store.
Q: Can I cancel my special order once it has been processed?
A: No, unfortunately, special order items cannot be cancelled once they have been processed. This is because we order these items specifically for you and cannot return them to our supplier once they have been shipped to us.
Q: Can I return or exchange a special order item?
A: No, special order items cannot be returned or exchanged. This is because they are ordered specifically for you and may not be in high demand or readily available to sell to other customers.
Q: What if my special order item is defective?
A: We will cover all warranties for special order items and replace them if found defective. Please contact our customer service team if you encounter any issues with your special order item.
Q: How long does it take to receive a special order item?
A: The timeframe for receiving a special order item may vary depending on the product and our supplier's availability. We will provide you with an estimated delivery date at the time of purchase.
Q: Can I place a special order for an item that is not listed on your website?
A: Yes, we may be able to place a special order for items that are not listed on our website. Please contact our customer service team for more information and to place a special order request.
Let customers speak for us
Great product great company.Great service, very happy, quit shipping.Great packagi could do
Knife was received quickly and was as pictured and sharp. The sheath was also a beautiful piece of leatherwork. Very pleased with my purchase.
It's like cutting through a cloud. Worth the money.
Such a beautiful knife, very sharp, light weight and gorgeous design. I cant wait till my boyfriend opens up his gift, he’s going to love it 🥰
It’s just the perfect things I need for cutting vegetables, meat and fish
I wanted a utility knife of some kind to compliment my Miyabi without breaking the bank. Found this to be a great option. Nice blade, great design, and the handle is very nice and comfortable. Definitely recommend.
HAGAKURE 20 | Japanese Santoku Knife 8" - 67 Layer VG10 Steel
I ordered two day ago 4 of them. Receive my order this morning. They more than expected, nice and sharp as a wish. Thanks a lot.
I liked the looks of the Okuma knife , it has nice blue handle with 3 rivets , very well made from Ginza Japanese steel and very sharp blade can cut paper because it's so sharp .
I wanted a versatile knife and this is it !
Love it..sharp, comfortable to use….fits hand….tbe Best knife I have. Thank you JapanChefKnife Happy with this must have knife❤️🔔🌲
I have a few Japanese knives of high carbon steel that are my favourites, but the claim of VG10 steel on this blade at this price made it irresistible. The blade came sharp, but I typically sharpen to a higher level. Although I haven't refined the edge yet, I look forward to seeing the results on this blade, as I really like it on some of my pocket knives.
Came with in the time range, the package was rapped great and was sold.
Shipped quickly. Looks as described... It's gorgeous. Feels sturdy.
Exactly what I was looking. Top quality
